Privacy Policy

Last Updated: July 2026

We Respect Your Privacy

Clarendale West End ("we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes:

The types of information we may collect from you or that you may provide when you visit our website, https://www.clarendalewestend.com (the “Website”), or through email, text, or other electronic communications between you and us;

Our practices for collecting, using, maintaining, protecting, and disclosing that information; and

The choices available to you regarding how your information is used.

If our policies and practices are not acceptable to you, you should not use the Website.

This Privacy Policy does not apply to information subject to the Health Insurance Portability and Accountability Act (“HIPAA”). For information about how we handle Protected Health Information (as such term is defined by HIPAA), please refer to our Notice of Privacy Practices.

By accessing or using the Website, you acknowledge that this Privacy Policy explains how we collect, use, and share information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our website, including, without limitation, information:

That does not directly identify you, such as demographic information, general interests, how you arrived at the Website, and how you interact with Website pages and features.

By which you may be personally identified, such as, without limitation, name, postal address, email address, or telephone number (“Personal Information”).

About your internet connection, device, and approximate location.

We collect this information:

Automatically, as you navigate the Website (including through cookies and similar technologies like Google Analytics and Google Tag Manager)

Directly from you, when you provide it to us

From third parties, such as marketing partners or service providers.

Usage Details, IP Addresses, and Cookies

As you navigate through and interact with the Website, we may automatically collect information about your browsing actions and usage patterns. This information helps us:

Understand usage trends and Website performance.

Improve our services and content.

Support marketing and business development efforts.

Technologies used for automatic data collection include:

Cookies

Cookies are small files stored on your device that allow the Website to recognize your browser. You may configure your browser to refuse cookies, but some parts of the Website may not function properly as a result.

Analytics and Advertising Technologies

We may use analytics and advertising tools (including Google Analytics and related advertising features) that collect information such as device identifiers, IP addresses, and browsing behavior. These technologies help us understand how visitors use our website and support marketing efforts.

We may disclose identifiers and internet activity to analytics and advertising partners. Use of these technologies may result in the disclosure of online identifiers to third-party partners. You may opt out of these activities as described below.

Information You Provide to Us

Information you provide through the Website may include:

Information submitted through contact or inquiry forms.

Records of correspondence if you contact us.

Responses to surveys or feedback requests.

Information related to event registrations or information requests.

By submitting your information, you agree that we—or third parties acting on our behalf—may contact you using the information you provided, including by phone, text message, or email, consistent with applicable law.

How We Use Your Information

We may use the information we collect to:

Provide information or services you request.

Respond to inquiries and communicate with you.

Conduct marketing, analytics, and business development activities.

Improve our website and services.

Comply with legal obligations.

Support marketing efforts that may or may not include:

Personalized Advertising: Tailoring advertisements to match your interests and preferences.

Promotional Campaigns: Keeping you informed about our latest products, services, or promotions.

Market Research: Conducting surveys or analyses to better understand customer needs and preferences.

Event Invitations: Sending invitations or updates about events, webinars, or special occasions.

Newsletter Subscriptions: Keeping you informed through newsletters or email subscriptions.

Targeted Offers: Providing you with exclusive offers or discounts based on your preferences.

Customer Feedback: Encouraging feedback and reviews to enhance our products or services.

New Product Announcements: Informing you about the launch of new products or features.

Customer Loyalty Programs: Offering rewards or incentives for continued engagement and loyalty.

Educational Content: Sharing informative content, such as blog posts or articles related to our offerings.

Insights: Analytics for internal business development opportunities.

Sale, Sharing, and Targeted Advertising Disclosure

State privacy laws may define “sale” or “sharing” broadly. We do not sell personal information for monetary consideration; provided however, we may disclose certain information—such as identifiers-- with our analytics or advertising partners, which may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws.

You have the right to opt out of these activities as described below.

Your Privacy Rights

Depending on your state of residence, you may have the right to:

Access personal information we collect about you.

Correct inaccurate personal information.

Request deletion of personal information, subject to legal exceptions.

Opt out of the sale or sharing of personal information or targeted advertising.

Appeal our response to a privacy request.

We will not discriminate against you for exercising these rights.

How to Exercise Your Privacy Rights

You may submit a request to exercise your privacy rights by:

Calling (629) 266-4100;

Writing to Clarendale West End, 3416 Park Drive, Nashville, TN 37203; or

Using the “Do Not Sell or Share My Personal Information” link in the footer of our website.

We may take reasonable steps to verify your request. If we deny your request, you may appeal the decision by contacting us using the information above.

Global Privacy Control (GPC)

Our website recognizes browser‑based Global Privacy Control (GPC) signals. When detected, a GPC signal is treated as a valid request to opt out of the sale or sharing of personal information and targeted advertising for that browser or device, as required by applicable law.

Sensitive Personal Information

We do not knowingly collect or use sensitive personal information for the purpose of inferring characteristics about individuals. If sensitive personal information is collected, it is used only as permitted by law.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Information

This Website is not directed to, and is not intended for use by, children under the age of sixteen (16).

We do not knowingly sell or share the personal information of consumers under sixteen (16) years of age without affirmative authorization, as required by the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”). For consumers between the ages of thirteen (13) and sixteen (16), such authorization must be provided by the consumer. For children under thirteen (13), authorization must be provided by a parent or legal guardian.

We do not knowingly collect personal information from children under the age of thirteen (13) in violation of the Children’s Online Privacy Protection Act (“COPPA”).

If we become aware that we have collected personal information from a child under thirteen (13), or processed personal information of a consumer under sixteen (16) without the required authorization, we will take steps to delete such information promptly.

Parents or legal guardians who believe that their child has provided personal information in violation of applicable law may contact us to request deletion of that information.

External Links

The Website may contain links to third‑party websites that we do not control. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Contact Information and Enforcement

Questions or concerns regarding this Privacy Policy may be directed to:

Clarendale West End

3416 Park Drive

Nashville, TN 37203

Phone: (629) 266-4100

Governing Law

This Privacy Policy is governed by the laws of the State of TN, without regard to conflict‑of‑law principles, except where the privacy laws of another state apply to you.

Policy Changes

We may update this Privacy Policy from time to time. Any changes will be effective when posted on the Website. You are encouraged to review this policy periodically.

Cory Jackson

37 days ago

Clarendale West End is an excellent Senior living facility with all of the amenities you could want. If you are looking for the trusted Clarendale experience with a big city feel, try them out. The staff are professionals that have a passion for what they do, serving their residents. This facility is well kept, showcasing the pride they have in every aspect of the resident experience.

Meeka

56 days ago

What a wonderful experience myself and family have had here, lets start with the decor of the building, which is truly phenomenal and so clean and truly vibrant. Upon entering this building you can feel the love and artmannship that the staff and residents take pride in every day. This community is all about nurturing and good quality care and it shows. The residents seem happy well cared for and just peaceful every time I return here. The staff "ALWAYS" show how much dedication that they surround these residents with, from arts and crafts, cooking projects, gardening, fun activities and well thought out fieldtrips for our elders. I love it and I recommend this community to anyone who wants attention, love, respect and extrordinary care for their mothers, fathers, grandmothers, grandfathers, husbands, wives and etc....

LC Cast

Clarendale West End is truly such a special place and you really do feel it from the minute you walk in. Miss Jo Ann who runs the welcome desk is so genuinely lovely and you can tell how much she cares about each person that comes through the door. She remembers names and details each time we visit and has such a warmth to her that is contagious. We’ve brought my young son each time we visit and all the staff love on him, remember him and make him feel so at home. Clarendale feels like an actual high end hotel vs a retirement community and the residents are so friendly you can tell they love it here as they all rave about the food, activities and environment. This place is particularly special and you can tell the staff really care beyond it being a job or paycheck, they care for the residents and love them well. Well done ya’ll—you have a special place here and we are so grateful for how you make this place a real home!

Andrew Hartley

57 days ago

I attended the West End Scholars marketing event at Clarendale and had a wonderful experience. The community is beautiful, the event was very well organized, and the entire staff was welcoming, friendly, and professional from the moment I arrived. The front desk made a great first impression by greeting everyone with a smile and creating a warm, inviting atmosphere. Their hospitality and attention to detail made the event enjoyable, and it was clear they genuinely care about both their residents and guests. Overall, it was an excellent experience, and I truly enjoyed attending the event at Clarendale West End.

Mr Brickster WWE Nxt Storyteller

60 days ago

Everyone is so friendly, welcoming, and genuinely seemed to enjoy what they do! You can tell the staff truly cares about the residents. What stood out most was how happy and engaged the residents were. The whole community has a warm, positive vibe, and it’s obvious there’s a great culture there. The place was spectacularly clean and felt like a classy boutique hotel for seniors. Whoever is leading this place is doing an excellent job building a team that makes people feel cared for and at home. Definitely a beautiful community with amazing people! - 🧱

Blaine Bertrand

64 days ago

Truly the embodiment of southern hospitality! Not only is the building beautiful, but the staff takes pride in building a strong community with residents. We recently took a tour, and were blown away. This is a level of community that is incredibly rare these days.

Danielle DeRaad

This place is so fun and the clients enjoy all the fun activities that are offered . The staff is amazing and always helpful .

daniel deluca

We were able to partner with Clarendale West End for a Senior Men’s Golf Clinic at McCabe Golf Course and had a blast! The residents were so engaged and the staff were so friendly. We look forward to doing more clinics and partnering with CWE in the future!

James Hawley

65 days ago

Kelly gave an amazing tour. It’s obvious that staff is supported and happy and engaged in residential support and caring.

Charles Di Puma

67 days ago

I normally do not write reviews, BUT: I’ve had the pleasure of performing as a jazz saxophonist at Clarendale West End for two private events- an art gallery reception and an NY Italian-themed 80th birthday celebration for a Memory Care resident. Both experiences were exceptional and unlike anything I’d ever expect in a senior living community! From the moment I walked through the doors, I was welcomed with genuine hospitality. Jo Ann at the welcome desk always greets me with a warm smile and makes me feel like part of the family every time I visit. The entire team is friendly, professional, and clearly passionate about what they do. What impressed me most was seeing how engaged and joyful the residents were. They were singing, dancing, laughing, and truly enjoying the experience. It didn’t feel like a typical senior living community. It felt like a vibrant place where people genuinely enjoy life. The events themselves were beautifully executed, and Life Enrichment Dir. Molly Stone deserves a huge shoutout for pulling them off so flawlessly. Every detail looked intentional and simply awesome!! I also have to recognize Chef Drew and Chef Cody Castiglia. The food was absolutely outstanding. As someone who performs at venues all over the world, I can honestly say I wasn’t expecting restaurant-quality cuisine at a senior living community, but they completely exceeded my expectations. I had the best meatballs ever. Chef’s kiss! I’m grateful to have been part of these special celebrations and look forward to performing there again. I would highly recommend this community to anyone looking for a place where people are truly cared for. It’s a very classy place, full of warmth and genuine kindness. I’ll be visiting with my parents soon!

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