Executive Director of Clarendale West End: Creating a Culture of Care
At Clarendale West End in Nashville, Tennessee, leadership is more than just a role; it’s a calling. Tiffany Andrade, the Executive Director, embodies this philosophy by bringing compassion, empathy, and a personal touch to her work.
With nearly two decades of experience in the hospitality industry and a deeply personal connection to caregiving, Tiffany is dedicated to creating a homelike environment for residents and fostering a culture of care that truly stands out.
Personal Inspiration
Tiffany’s journey to senior living leadership was inspired by her late grandmother, whose battle with breast cancer and Alzheimer’s deeply shaped her approach to caregiving. Reflecting on this experience, she shared:
"I was inspired by my experience with my late grandmother and how we all navigated her final months battling breast cancer and Alzheimer’s. It was humbling to see a well-lived life until the very end, and all of the love and care that surrounded her through that journey.
It reminded me that we never know what people and their families are battling at home, and the importance of always demonstrating kindness and empathy. Showing kindness and experiencing kindness, no matter what the circumstance is, is a true luxury in life."
This deeply personal experience reinforced Tiffany’s belief in the importance of kindness and empathy in senior living. It also motivated her to create an environment where residents feel welcomed, supported and loved—a place they can truly call home.
Maintaining High Standards of Care
Tiffany’s leadership style is rooted in structure, consistency, and personalization. She ensures that her team is equipped with the training, resources, and support needed to provide exceptional care. Her commitment to getting to know each resident on a personal level—learning their names and stories—is central to her approach. She said:
"My goal is to learn their names and know their stories. It will help all of us with how to personalize their experiences and allow them to feel right at home. I am excited about being involved in the ongoing activities at Clarendale, ranging from attending town hall meetings to joining in on the fun during activities to creating resident activations to elevate their experiences."
Her hands-on approach ensures residents feel heard and valued while creating opportunities for continuous improvement.
Building a Strong Team
Tiffany’s dedication to fostering a collaborative environment starts with hiring the right people. She prioritizes bringing on team members who align with the community’s values and visions. Explaining her strategy, she said:
"It is crucial for me that we ‘hire right’ instead of ‘hire right now.’ Once I have everyone on board, it will be a full commitment to training, development, and consistency. We will all embody the mindset that we are entrusted with people’s loved ones, and we will always handle them with kindness, integrity, and genuine care."
Tiffany’s focus on training and development includes creating a welcoming onboarding experience, weekly training opportunities, and long-term leadership programs to empower her team.
Vision for Growth and Success
Looking ahead, Tiffany’s vision for Clarendale West End is ambitious yet grounded in her commitment to excellence. She aims to make the community the top choice for both residents and employees. She stated:
"I envision Clarendale West End to be known for having a beautiful community, with outstanding services and remarkable amentities. By word of mouth alone, I envision us as the number one place to work and the number one place to live."
Her goal is to reach high occupancy in Clarendale West End's early years and to create memorable experiences for all residents and families who walk through it's doors. Tiffany also plans to enhance dining programs, expand wellness offerings, and foster meaningful connections among residents and staff.
Commitment to Resident Engagement
Tiffany’s hands-on leadership is evident in her daily interactions with residents and staff. Whether joining activities, mingling during mealtimes or participating in games, she is always present and engaged. This approach allows her to identify areas for improvement while celebrating successes. Tiffany said:
"You’ll see me mingling during mealtimes, joining in on dominoes and card games, being there just to listen, and have fun during some of the activities. During those interactions, I’ll be listening for any opportunities for us to improve in or celebrate the areas we are exceeding."
Discover the Culture of Care at Clarendale West End
Tiffany Andrade’s leadership at Clarendale West End is defined by her unwavering commitment to creating a culture of care. Her personal experiences, combined with her hospitality expertise, shape a community where residents and staff thrive. Tiffany’s vision, dedication, and compassion set the tone for a vibrant, supportive environment that residents are proud to call home.
Ready to experience the exceptional care and vibrant senior living community at Clarendale West End? Call to 629-205-7430 schedule a tour today and meet Tiffany Andrade and her dedicated team. See firsthand how our culture of care makes all the difference in creating a welcoming, supportive home for our residents. We look forward to showing you around.